The restaurant and bar at Stoke-on-Trent hotel Best Western Plus has won the ‘Outstanding Service’ award at the Taste Staffordshire Good Food Awards.
Marc Hodgson, who has only recently joined the Best Western team, has been praised for his unrivalled levels of customer service at the awards which recognise the quality and distinctiveness of the food and drink produced and served throughout Staffordshire.
A range of businesses from visitor attractions to fine dining restaurants entered and received accreditation from Taste Staffordshire. Marc won his award after impressing a mystery shopper who was actually a qualified restaurant inspector. The inspector judged aspects from quality of food and service, through to use of local produce.
Marc joined the Best Western team in April and said: “I’m absolutely ecstatic. It’s the first time the hotel has entered someone for this award. I feel privileged. I didn’t know I was being judged, so it’s all come as a big but very welcome surprise.”
Marc beat off strong competition to win the award and believe that he owes the accolade to building a strong team who have the confidence to make menu recommendations and take a genuine interest in each guest.
The Staffordshire-based manager beat off the strong competition, citing the main reason for winning as creating a team who take a genuine interest in each guest and have the knowledge and confidence to make recommendations from the menu, as key to achieving his award.
One judge commented: “[Marc was] totally amazing and re-wrote the customer service manual in my view. A true bastion of a dying trade.” Another judge described Marc as having “a perfect blend of professionalism, customer care and friendliness”.